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NOVAHAUS refunds and returns
How NOVAHAUS handles refunds and returns: If you need to return an order or have an issue with your purchase, please contact NOVAHAUS support for assistance. Return eligibility
If you need to return an order or have an issue with your purchase, please contact NOVAHAUS support for assistance. Return eligibility and instructions will be provided based on
Include the checkout email, order number, and clear photos if a product arrives damaged, materially different from the listing, or missing from the package.
Returns should not be mailed before support confirms the return instructions.
Return requests require manual review and usually take 3-5 business days to process.